How The Water Leak Relief Program Works
Participating utilities auto enroll all customers into Water Leak Relief and Sewer Leak Relief (if applicable) at a customizable service limit, ranging from $500 – $3,000. After an initial 30-day waiting period, all participating customers will have access to the Water Leak Relief services.
- This period will be waived for customers currently participating in water leak protection with another service provider.
- Customers have the ability to opt-in or opt-out to the program by simply calling our toll-free number. Calls to the hotline are recorded to ensure the quality of customer service and to protect the utility against disputes.
- All additions and limit amount increases are subject to a 30-day waiting period.
Participating Water Leak Relief Customer Details
- Customers are billed for services as part of their monthly statement.
- Changes are communicated from Water Leak Relief to utility services in a timely fashion.
- One monthly payment is made to Water Leak Relief based on the number of participating customers for each service, streamlining the billing, collection, and payment process for all parties.
- We encourage all participating utilities to add an administrative fee, at their discretion, to the participating customer’s service fee amount to compensate for any staff time spent administering the Water Leak Relief service program.
Utilities Can Auto Enroll Customers
Customers Are Billed For Services As Part Of Their Monthly Statement
Customers will contact Water Leak Relief directly via the hotline provided to initiate the claims process
Rest Assured, We Will Have You Covered
In A Few Simple Steps.
Step 1: Customers will contact Water Leak Relief directly via the hotline provided to initiate the claims process.
Step 2: Water Leak Relief/Plateau Insurance will work with your utility staff to gather information and begin the claim process.
Step 3: Claim will be processed.
Step 4: A check will be sent to the utility for the difference between the customer’s average monthly bill for the past 12 months and the qualifying leak bill amount, up to the customer’s service limit amount (up to $3,000, depending on the utility coverage).
Step 1: Customers will call the Water Leak Relief hotline to initiate the claims process.
Step 2: The utility will be asked to provide input on reputable repair companies to ensure work is done properly.
Step 3: Claim will be processed.
Step 4: Water Leak Relief will pay qualifying repair bills, up to the customer’s service limit amount, up to $10,000.
money stays in the customer's pocket & revenue stays in the bottom line
